Who we are
We are Sprint Enterprise Technology Ltd, a company that provides online software and data-processing services to professional Financial Advisers and Wealth Managers to enable them to report on how they are managing their clients’ investments.
Our core product is called “Fastrak” – and it comprises of an online Application that a Financial Adviser and their team can access for the purpose of administering their clients’ details, and a separate Client Portal that a Financial Adviser may – optionally – register their clients for so that they may log in and view their investments and related information.
The person responsible for this policy within Sprint is our Chief Technology and Data Protection Officer, Charles Southey, who can be reached via email to firstname.lastname@example.org or via your Financial Adviser.
Why this policy exists
- Complies with data protection laws and follows best practice.
- Protects your rights as someone whose personal details are recorded in our databases.
- Is open about how it stores and processes your data.
- Protects itself from the risks of a data breach.
What data we hold about you
The exact content of the data we hold about you varies depending on where it comes from , however it may include some or all of the following:
- Your name (including title), gender, address, email address and telephone number(s).
- The company you work for
- A record of communication that we may have had with you or your company
How your data is acquired
Your personal data in Fastrak comes from three possible sources:
- From data that you have entered via our website (www.sprintenterprise.co.uk)
- From third party sources who have your permission to pass us your details
- From research that we have done using publically available information
Where your data is kept
All your personal data held within the Fastrak system is hosted in the UK on servers located in a highly-secure data centre managed for us by a company called Rackspace. Rackspace is one of the world’s leading providers of secure hosting for information technology companies and holds the highest levels of internationally-recognised certification for secure data management.
Access is strictly controlled through multiple layers of security.
What we do with that data
We will only use your personal data for the following purposes:
- To keep you informed of products and services provided by Sprint
We will occasionally use some of the data relating to Financial Advisers in an anonymised and aggregated form in order to generate key metrics – but this will be stripped of all information that could directly or indirectly allow this data to be identified as potentially belonging to you.
We will never allow any of your personal data to be disclosed to any third party, unless explicitly authorised by yourself , for any purpose whatsoever, other than when ordered to do so by a legal authority (e.g. Court of Law) having the relevant jurisdiction to enforce that order.
How long we will keep your data
We will keep your personal data on file only for so long as the data is considered necessary, and only for so long as as you have given us the permission to do so. You may at any time request that your data be deleted from our records.
You have the following rights in respect of your personal data that we hold:
Right to be informed
This privacy notice is in fulfilment of your right to be informed about how we are handling your data.
Right of access
You have the right to access – free of charge and within a reasonable timeframe - your personal data and supplementary information held by us on your behalf. If you wish to obtain a copy of this please contact our Data Protection Officer.
Right to rectification
If any of the personal data we hold is incorrect you have the right to have it corrected within one month of making such a request. If you wish to do this, please contact our Data Protection Officer
Right to erasure
We must delete or remove your personal data if you request that and there is no compelling reason for its continued processing. If you wish to do this, please contact our Data Protection Officer
Right to restrict processing
We must comply with any request to restrict, block, or otherwise suppress the processing of your personal data. We are still permitted to store your personal data if it has been restricted, but not process it further. We must retain enough data to ensure the right to restriction is respected in the future. If you wish the processing of your personal data to be restricted, please contact our Data Protection Officer
Right to data portability
We will provide you with a copy of your data on request so that you can reuse it for your own purposes. If you wish to invoke this right, please contact our Data Protection Officer .
Right to object
You have the right to object to the way we are processing your data. If you wish to invoke this right, please contact our Data Protection Officer .
Rights in relation to automated decision making and profiling
You have additional legal rights in respect of systems that use your personal data for automated decision-making and profiling, however we do not and will not use your personal data for such purposes.
If you have any questions
If you have any questions or concerns about any of the above, please contact our Data Protection Officer . We will endeavour to address all such queries in a timely manner – either directly or through updates to this policy.